Boxist.com Blog

    Frequently Asked Questions

    To help you find the answers you need, we have compiled a list of frequently asked questions along with their corresponding answers:

    Who is the individual or the company responsible for owning, creating, and designing the stock photos and graphic designs featured on this website?

    We take pride in being the exclusive owners, creators, and designers of all the content found on our website. Since 2005, Boxist Stock Photography has been dedicated to being the leading source of high-quality and unique stock photos, calligraphy, and graphics designs. Our extensive collection of images can be licensed directly from us, allowing you to utilize them in various publications or projects according to our terms and licenses. We have served clients worldwide and maintain support teams in the United States, Europe, Asia, and the Middle East. Our mission is to deliver premium stock images, calligraphy, and graphics designs to our clients globally.

    How long do I have to wait to get an answer from Support?

    Our response time for support inquiries typically does not exceed 1 business day. However, it’s important to consider that time-zone differences and the current volume of requests may influence the exact duration. In most cases, you can expect to receive a response within a matter of hours, and sometimes even minutes. We prioritize providing swift assistance to our clients and aim to address their inquiries as promptly as possible. We appreciate your patience and assure you that we are committed to resolving any concerns or questions you may have.

    Is this site mainly about images that are used for commercial purposes?

    Yes, Boxist.com primarily offers stock images that are intended for commercial purposes. The images on our website can be licensed for commercial use, allowing users to utilize them in various applications once the appropriate license fee is paid. Once licensed, the photos can be used multiple times without incurring additional fees. The usage rights and duration are governed by the license agreement, although certain types of uses may require an extended or enhanced license. The cost of licensing is typically determined by factors such as the image size, permitted use terms, and other relevant considerations.

    What is the price of the images?

    The pricing for our stock images is determined on an individual basis and depends on the type of license you require. We aim to offer competitive rates for our images. To find the exact price for each image, you can click on the “License types” next to the respective image for further details. For more comprehensive information, please refer to our “Compare Licenses” page, which provides a detailed breakdown of the license types and their associated pricing.

    After purchasing an image, am I allowed to use it multiple times without any limitations?

    Once you purchase an image from us and obtain the appropriate license (Standard, Extended, or Enhanced), you are allowed to use that image in multiple projects without any additional fees. The license grants you the right to use the image as often as you need within the terms of the license agreement. However, it’s important to note that there may be a print limit associated with each license. For more detailed information on the specific terms and conditions of each license type, including any print limits, please refer to our “Compare Licenses” page.

    What payment methods are available?

    We offer multiple payment options to make your purchase convenient. You can choose to pay using a Credit Card, Debit Card, or through your PayPal account. Our payment gateway is securely handled by PayPal, a well-established and trusted online merchant. PayPal provides a secure and reliable method for making payments over the Internet. During the payment process, you will be temporarily redirected to the secure PayPal website. Rest assured that we do not store your credit card details, and our staff does not have access to them at any point. You can use your existing PayPal account or select from major credit card options such as Visa, MasterCard, American Express, Discover, JCB, and Diner’s Club to complete your payment.

    Does your website provide secure transactions, and does it retain my credit card information?

    Yes, our website is secure and operates under HTTPS (Hyper Text Transfer Protocol Secure) with a valid SSL certificate. This ensures that the data transmitted between your browser and our website is encrypted and protected. Additionally, our payment gateway is handled by PayPal, a reputable and well-established online merchant. When making a payment, no financial information, passwords, credit card numbers, or other sensitive personal information beyond your name, email address, and billing address is received by us. We prioritize the privacy and security of our customers and do not sell, rent, or share your personally identifiable information with third parties in any way. For more information, please refer to our Privacy Policy page.

    What is the process for purchasing photos and obtaining licenses, and what are the prices?

    To purchase photos and obtain a license, please follow these steps:

    1. Browse through our collection of stock photos on Boxist.com. You can preview the images in standard web resolution.
    2. Once you find the photo you’d like to purchase, click on the photo to view the available sizes, prices, and licenses associated with it. The details will be listed next to the sample preview photo.
    3. Select the desired size and license that best fits your needs. The prices may vary depending on the image size and the terms of use.
    4. Add the selected photo to your cart by clicking on the appropriate button or icon.
    5. Proceed to the checkout page. You will be prompted to provide your billing information and choose a payment method.
    6. After successfully placing your purchase order, you will receive an immediate download link. This link will allow you to access and download the purchased image.
    7. For future reference, you can access your orders and downloads through your account on Boxist.com.

    Please note that the exact prices and image sizes are specified for each photo alongside the sample preview. Make sure to review the details for each photo before making a purchase.

    Is it necessary to create an account in order to purchase your photos?

    Yes, creating an account is required if you want to purchase our stock photos. By registering and becoming a member, you can enjoy several features and benefits that enhance your shopping experience. These advantages include faster checkout, personalized offers and discounts, the ability to create favorites lists, access to your order history, and the ability to download images. Having an account allows for a more personalized and convenient shopping process.

    Is it possible to receive an invoice or quotation for my order?

    Certainly! When you place an order, an online invoice is automatically generated and available for download along with the order. You can access the invoice by clicking on the order download link. If you are a registered member, you can also find the invoice in the “My Account” section of the website. Additionally, upon request, we can email a PDF version of the invoice to you. Whether you choose to download it or receive it via email, we are happy to provide the invoice for your order.

    Why am I unable to access the website or make purchases?

    If you are unable to access or make purchases on our website, there could be several reasons for this issue. Here are a few possibilities to consider:

    1. Corporate Firewall: It’s possible that your computer is connected to a network with a corporate firewall that restricts access to certain websites or online services. In such cases, you may need to contact your web or network administrator to inquire about any restrictions and request access to our website.
    2. Cookie Settings: Your browser settings may be configured to block or not accept cookies. Cookies are small files that store information about your browsing session and are often used by websites for functionality. Enabling cookies or adjusting your browser settings to accept them may resolve the issue.
    3. PayPal Restrictions: In some cases, PayPal may be blocked or restricted in your country for security reasons. This could prevent you from completing transactions on our website if PayPal is the only available payment option. You may need to explore alternative payment methods or contact PayPal directly for more information on their availability in your region.

    We recommend checking these possibilities and reaching out to the appropriate parties to resolve the issue and regain access to our website for purchasing.

    Is it possible to pay with a check or in cash for the purchase?

    We apologize for the inconvenience, but we do not accept payment by check or cash. As an online business, it is more efficient and practical to utilize electronic payment methods. Accepting checks would involve a lengthy processing time, which is not suitable for the fast-paced nature of online transactions. Additionally, electronic transactions offer greater security, cost-effectiveness, and ease of processing. Therefore, we only accept payment through credit cards, debit cards, or PayPal accounts, as they provide trusted and secure methods for making payments over the internet.

    Do you provide any discounts or coupons?

    Yes, we regularly offer discounts and coupons to our customers and members. These promotions provide opportunities to save on your purchases. To inquire about any current or exclusive offers, I recommend contacting our customer support team. They will be able to provide you with information on any available discounts or coupons that you can take advantage of.

    Do you have a refund policy in place?

    At Boxist.com, we have a strict NO REFUND policy on all digital files. This policy is in place due to the nature of digital photography, where once a photograph is sent, it cannot be returned. Once a transaction is completed, it is considered non-refundable. Our reasoning behind this policy is that we provide full access to our entire digital collection of photos, making it impossible for the products to be returned.

    We understand the importance of making informed decisions before purchasing, so we encourage you to carefully preview the items and review your choices before placing an order. Taking the time to ensure the suitability of the selected items will help avoid any issues or the need for refunds.

    What is the process for downloading the photos from my order?

    After completing the checkout process and successfully making a payment, you will receive an email containing a download link for your digital photos. This email will be sent to the same email address that you used during the payment process. It’s important to ensure that you provided the correct email address when making the purchase.

    If you have not received the email with the order download link, please check your Spam/Junk folder in your email inbox. Sometimes, the email may be filtered and end up in the spam folder. If you are a registered member, you can also access all of your orders and downloads in the members area on our website.

    If you continue to experience any issues or problems with downloading your photos, please don’t hesitate to contact our support team. We are available to assist you, and we strive to respond to all emails as promptly as possible.

    Where can I find the download area for the photo I purchased a license for?

    Once you have successfully purchased a license for a photo, there are a few ways to access the download area:

    1. Order Confirmation Email: After placing your order and completing the payment, an order confirmation email will be sent to the email address you provided during the purchase. This email will contain a download link for the licensed photo(s). Simply click on the link to initiate the download.
    2. Order Page: Once the payment process is completed, your browser will be redirected to the order page. On this page, you will find a direct download link for the photo(s) you have licensed and purchased. You can click on the link to start the download.
    3. Members Area (Registered Members): If you are a registered member on our website, you can access your Purchase and Orders History through the members area. Within this section, you will find the images available for download, including the ones you have recently licensed.

    Please check your email, visit the order page, or log in to your members account (if applicable) to access the download area and retrieve your licensed photos.

    I have purchased an image, but I am unable to initiate the download. What should I do?

    If you are unable to download the image you purchased, please try the following steps:

    1. Download Link Email: Check the email you received after your purchase, which contains the download link for the image. Click on the provided link to initiate the download. Make sure to download the image within 7 days of the initial purchase, as download links typically remain active for this period.
    2. Orders and Downloads Page (Registered Member): If you are a registered member, log in to your account and navigate to the “Orders and Downloads” page. Here, you should find a list of your purchased images, including the one you are trying to download. Click on the appropriate download button or link to initiate the download process.
    3. Contact Customer Support: If the download link has expired, or if you encounter any other issues preventing you from downloading the image, please reach out to our customer support team. They will be able to assist you further and help resolve the problem.

    Remember to keep track of the number of download attempts allowed for the image, as it may have a limit. If you have exhausted all download attempts or need further assistance, contacting customer support is recommended for a prompt resolution.

    What is the file format used for your stock photos?

    All the photos in our collections are delivered in JPEG format files. JPEG is a widely supported and highly efficient image format that provides a balance between file size and image quality. It allows us to deliver high-resolution images while keeping the file size relatively small, making it easier and faster for you to download and work with the files. The JPEG format ensures compatibility with various software applications and platforms, allowing you to easily use the images in your projects.

    Is the downloaded image watermarked?

    No, the images you download from our website do not have any watermarks on them. We provide clean, watermark-free images for your convenience. If you happen to come across an image with a small watermark in the corner, you are allowed to crop and remove it if desired. If you encounter any difficulties in removing the watermark, please reach out to us through our contact page. We will be happy to assist you by providing a clean version of the image without any watermarks. Our team is available to address your concerns, and we strive to respond to all emails within one business day or less.

    Is it possible for me to use the preview images at your website without buying it or getting a license?

    The usage of our images without a license is strictly prohibited. Reproduction, display, transmission, distribution, modification, alteration, or any form of exploitation of our images is not allowed without proper license purchase and our prior written consent. We retain the right to take action against unauthorized users and seek damages for copyright infringements.

    Which license should I purchase for your stock photos?

    You should consider the type of license that suits your intended use of our content. At Boxist.com, we offer various license options for our stock photos, including Standard, Extended, and Enhanced licenses. By comparing all the available licenses, you can determine which one best meets your requirements. Please review the terms and conditions associated with each license before making a selection and utilizing our pictures.

    What is the Standard License?

    The Standard License is the most commonly offered license for our customers. With this license, you have extensive usage rights, allowing you to use the image in nearly any application for an unlimited duration and in multiple projects. The Standard License permits personal, educational, and commercial use of the images for up to 100,000 copies. However, if you require usage beyond this limit, such as publishing the image in more publications or creating an unlimited number of copies, you would need to consider purchasing an Extended or Enhanced License. For further information and details regarding the Standard License, please refer to our terms and conditions page dedicated to the Standard License.

    What is the Extended License?

    The Extended License provides additional benefits and flexibility for the usage of our stock photos. With the Extended License, you are granted the right to use the images in an unlimited number of projects, whether they are commercial, personal, educational, or otherwise. You can utilize the images across various media formats. The Extended License allows for up to 500,000 copies of the image. For more information and specific details about the Extended License, please refer to our terms and conditions page dedicated to the Extended License.

    What is the Enhanced License?

    The Enhanced License is our premium offering, providing an even higher level of usage rights for our customers. This license is specifically designed for large-scale commercial, personal, or educational publications exceeding 500,000 printed copies. It is suitable for applications such as advertising, marketing, promotional materials, newspapers, magazines, books, product packaging, and advertising campaigns with more than 500,000 gross impressions. With the Enhanced License, you have the freedom to use our stock photos in an unlimited number of projects and across various media formats. By obtaining the Enhanced License, you gain all the benefits of the extended commercial license, enabling you to utilize our content in even more ways. For more information and specific details about the Enhanced License, please refer to our terms and conditions page dedicated to the Enhanced License.

    Is it permissible to use a stock photo that I have previously obtained, along with a license under my name, for a client?

    The rights and license granted to you for our stock photos are personal and cannot be transferred or sublicensed to others. Therefore, you are not permitted to give permission, lend, or resell any of the stock photos you have downloaded. However, there is one exception: if you have purchased the image(s) on behalf of your employer or client, then your employer or client can use the content. This means that the buyer of the license can use the image(s) for their own projects or for client projects. However, if a designer wants to use the same image(s) for a separate project, they would need to purchase a separate license or have their client purchase the image(s) separately.

    May I incorporate your photos into my commercial projects?

    We are delighted to offer our clients with wide selection of photos, calligraphy, and graphics designs on our site, specifically for their personal, educational, and commercial use. Our license terms and conditions are designed to be flexible and user-friendly, allowing them to use our photos in various commercial applications. If you have any inquiries or require further assistance, please feel free to reach out to our support team.

    Is it possible for me to buy images on behalf of my client?

    Absolutely! You have the option to purchase images on behalf of your clients. However, it’s important to remember that each client use requires a separate license for the same image. Therefore, if you plan to use the image for multiple clients, you will need to obtain individual licenses for each client’s specific usage.

    Am I allowed to print your photos on posters, greeting cards, and similar items, and then sell them?

    You are permitted to use our photos in your prints and reproductions for various commercial purposes. We offer different licenses for you to choose from, allowing you to select the one that best fits your specific requirements. However, please note that there are limitations on using our content for certain types of goods or services intended for resale or distribution, such as apparel items, greeting cards, printed paper products, calendars, printed posters, CDs, DVDs, phone apps, or any other items intended for profit-oriented resale or distribution. To use our stock photos in such products, you would need to purchase an extended or enhanced license.

    Additionally, it’s important to mention that you may not use our images in services that involve “on demand” resale products, where a third party selects the photo for customization on a made-to-order basis. This includes products like postcards, mugs, t-shirts, posters, and similar items. Please keep these guidelines in mind, and if you have any further questions, feel free to ask.

    Am I allowed to use your photos in eBooks or printed books?

    Certainly! You are allowed to utilize our stock photos in eBooks, printed books, and book covers. The Standard license permits usage for up to 100,000 copies, the Extended License allows for up to 500,000 copies, and the Enhanced License grants unlimited usage. It’s important to note that the copy limitation applies specifically to printed copies, and there are no restrictions on electronic reproductions. Therefore, you are free to include our photos in your eBook or printed book projects within the specified license limits.

    As an artist, am I permitted to reproduce your photographs in my artwork?

    Absolutely! As an artist, you have the permission to reproduce our photographs in your artwork and paintings under our Standard License. However, if your artwork is intended for commercial resale, it is necessary to obtain either our Extended or Enhanced License. These licenses grant you the appropriate rights for incorporating our photos into your artwork, ensuring compliance with the licensing terms for commercial purposes.

    Am I allowed to use your photos on social media networks?

    Yes, you can use our images on social networks with the following conditions:

    1. The image size should be less than 1000 x 1000 pixels.
    2. The copyright information must be visible on the image itself.

    By adhering to these guidelines, you can use our images on social networks while ensuring proper attribution and compliance with copyright requirements.

    If I make modifications to an image, am I able to assert copyright ownership over that modified image?

    When you modify an image obtained from Boxist.com within the boundaries of our license terms, you are permitted to use the modified image. However, it’s important to note that the original copyright of the image still belongs to Boxist.com. Modifying an image does not grant you the right to claim copyright ownership over it. The ownership and copyright of the image remain with Boxist.com.

    Am I allowed to modify your images using graphics programs and utilize or print them?

    Yes, you are allowed to alter our images using graphics programs and use or print them, as long as you comply with the license terms and conditions. This grants you the flexibility to work with our images in various graphic design processes while adhering to the agreed-upon licensing terms.

    Is it permissible to use the photos in website templates?

    If you purchase the Extended or Enhanced license, you can use our stock photos in your website templates. However, there are some conditions and guidelines to follow:

    1. Attribution: You must provide attribution by including a clickable link to Boxist.com, such as “Photos Courtesy of Boxist.com” or a similar statement.
    2. Preview Purposes: The images should be used in the template for preview purposes only, not for direct distribution or resale.
    3. Selling Templates: You are not allowed to sell your templates along with our stock photos. The license to use the photos does not extend to your clients.
    4. Online Templates: If you are using the photos in an online template where users can access and download the photos, additional usage conditions apply. You must ensure that the original high-resolution files are not included in the template, and only smaller sizes are used to fit the designs.

    By following these guidelines, you can incorporate our stock photos into your website templates while complying with the license terms and conditions.

    Am I allowed to use and distribute the photos in a wallpapers site, app, publication, or stock images collection websites?

    No, you cannot use the photos from our collection in wallpapers sites, apps, publications, or stock image collection websites. Additionally, you are prohibited from using the content in any business or service that competes with our own services, such as running a stock photography or stock content provider business. Distributing or including the content in collections, whether in physical formats like CDs or DVDs, software, or similar compilations, is also not allowed. Printing out or materializing the content for distribution as standalone material or allowing users to freely alter the content itself is strictly prohibited. Furthermore, you may not use the content in a manner that enables others to download or redistribute the photo as a standalone file separate from the project or intended end-use. These usage restrictions are in place to protect the rights and integrity of the content.

    Am I permitted to use the downloaded images in a work-for-hire arrangement?

    Yes, you are permitted to use the downloaded images in a work-for-hire arrangement with a customer or client. However, it’s important to communicate to your client that they do not own the individual images and do not have the rights to sell them separately. The ownership and rights to the images remain with Boxist.com.

    How can I search for photos on your photography website store?

    On Boxist.com, you can search for photos using the following methods:

    1. Keyword Search: Enter relevant search keywords in the search box located at the top of each page. Once you have entered the keywords, click on the “Search” button to initiate the search. This will retrieve images that match your search criteria.
    2. Category and Gallery Browsing: Explore the main categories and galleries on the website to find images that align with your requirements. These categories and galleries are organized based on specific themes or subjects, making it easier to navigate and discover relevant images.
    3. Refining Your Search: To further refine your search results, you can add specific or related keywords to your search query. This can help narrow down the results and find images that more precisely match your desired criteria.

    By utilizing these search methods, you can efficiently explore the vast collection of tens of thousands of images on Boxist.com and find the photos that best suit your needs.

    I’m feeling uncertain about the concept of DPI and the specific DPI size requirements that print shops are requesting for the images I provide. Could you help clarify this for me?

    DPI, or dots per inch, is a measure of the resolution of an image when it is printed. Print shops and graphics designers often request images with specific size and DPI requirements to ensure high-quality prints.

    To gain a better understanding of DPI and its significance in printing, you can refer to the article titled “DPI and Photos” available on our blog. This article will provide detailed information on DPI and its impact on the print quality of images.

    If you need guidance on how to change the DPI settings in your photos, you can read the article titled “How to Change DPI Settings” on our blog. This article will provide step-by-step instructions to help you adjust the DPI settings of your images as needed.

    By reading these articles, you will be able to comprehend the concept of DPI and make the necessary adjustments to meet the specific requirements of print shops or graphics designers.

    After using your stock photos in my website, project, or design, would it be acceptable for me to showcase my work to you?

    Absolutely! We would be delighted to see how you have used our stock photos in your website, project, or design. It is always exciting for us to witness the creative and innovative ways our users incorporate our photos into their work.

    Please feel free to showcase your work to us by contacting us. We would be more than happy to view and appreciate the creative use you have made of our photos. Your feedback and success stories bring us joy and inspire us to continue providing high-quality content for our users.

    How does your company address copyright infringements? Do you take action against such infringements?

    Boxist.com takes copyright infringement seriously and has established procedures to address unauthorized use of its images. Copyright infringement, whether intentional or accidental, is considered an unauthorized use of the images. To protect its copyright and ensure proper licensing, Boxist.com employs various tools to detect and pursue instances of unauthorized use.

    Boxist.com is committed to actively searching for and identifying copyright violators. Legal actions will be taken against those who use the images without complying with the terms and conditions, including pursuing damages for copyright infringement.

    For a more comprehensive understanding of Boxist.com’s approach to copyright infringement and its policies, it is recommended to review the Frequently Asked Questions (FAQs) section addressing copyright infringements. These resources provide clarity on the guidelines and procedures in place to safeguard copyright and promote fair and respectful use of copyrighted material.

    What is the best way to get in touch with you?

    To contact us, please visit our Contact Page on the website. When reaching out to us, it is helpful to include the following details in your message:

    • Descriptive Title: Provide a concise and descriptive title summarizing the purpose of your message.
    • Image ID Numbers: If your inquiry pertains to specific images, please include the relevant image ID numbers.
    • URL: If your query relates to a particular webpage or issue on our website, include the URL of the page in question.
    • Technical Specifications: If your request is technical in nature, such as related to computer specifications or compatibility, kindly provide details such as the model, capacity, operating system and version, browser and version, and connection type.

    Rest assured that we strive to respond to every email promptly, typically within one business day. We appreciate your contact and will address your query as efficiently as possible.